Terms

Terms & Conditions

The terms on which we provide your move — written plainly, to be fair and lawful.

Last updated: CLIENT TO CONFIRM date

SOLICITOR REVIEW REQUIRED — especially the liability, insurance and cancellation clauses, which must be fair and lawful. This is a plain-English skeleton to be completed and lawyer-checked, not a ready-to-publish contract. It is MÜVR's own document and must not be presented as "BAR Terms" or reference the BAR Advance Payment Guarantee unless/until MÜVR is a BAR member.

1. Who these terms are between

These terms apply to the services MÜVR provides to you.

CLIENT TO CONFIRM: registered company name, company number, registered office.

2. Our quotation and what it includes

Our quote is based on what we see at your survey. It sets out the services included and the price. CLIENT TO CONFIRM: how long a quote is valid; what counts as included vs extra.

3. The price and payment

CLIENT TO CONFIRM / SOLICITOR: deposit (if any), when the balance is due, accepted payment methods, and what happens if volume or access differs from the survey. Set out clearly — pricing surprises are a common complaint.

4. Your responsibilities

What we ask of you — for example accurate information at survey, access on the day, declaring high-value items, and not asking the crew to do anything unsafe. CLIENT TO CONFIRM the list.

5. What's not included / what we may decline

CLIENT TO CONFIRM: items we won't move (e.g. hazardous goods, perishables, certain valuables), and any limits on dismantling/plumbing/electrical work.

6. Liability for loss or damage

SOLICITOR REQUIRED. This clause must be fair under the Consumer Rights Act. It should set out the basis on which we're responsible for loss or damage, any limits, the time within which a claim must be made, and how it interacts with the insurance in section 7. Do not copy another firm's caps — set MÜVR's own, lawful terms.

7. Insurance

The insurance basis for your move — the difference between liability cover (capped per item) and full transit insurance (actual declared value), what MÜVR carries as standard, what's optional, and the rules for declaring high-value items. CLIENT TO CONFIRM: the actual cover — see brand_profile §5.

8. Storage

If we store your belongings, the terms that apply — charges, access, notice, and the separate storage insurance basis. CLIENT TO CONFIRM.

9. Your right to cancel (14-day cooling-off)

Because most moves are booked at a distance or after a home survey, you generally have 14 days to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, from the day the contract is made.

  • You can cancel within 14 days, in most cases without penalty, provided the service hasn't been fully performed.
  • If you want your move to go ahead inside the 14-day window, we'll ask you to confirm that request, and you may have to pay for services already provided if you then cancel.
  • Any refund due is paid within 14 days.

SOLICITOR: confirm the early-start waiver wording and the cancellation notice provided to customers up front. If the required cancellation information isn't given, the window can extend by up to 12 months.

10. Rescheduling and cancellation charges

CLIENT TO CONFIRM / SOLICITOR: charges (if any) for rescheduling or cancelling outside the cooling-off period, set fairly.

11. Complaints

How to raise a complaint and how we handle it — see our Complaints Procedure.

12. Law and jurisdiction

These terms are governed by the law of England and Wales. SOLICITOR confirm.