Your questions, answered plainly

Request a survey — in person or by video — and we'll see exactly what's moving before we price it. You'll get a clear, written, no-obligation quote afterwards. There's no charge for the survey.

An in-person survey is a visit to your home, best for larger or more complex moves. A video survey is a scheduled call where you walk us through your home on your phone — quick and convenient, and well suited to smaller moves. Both are free.

The earlier, the better, particularly for moves at the end of the month or around a Friday, when demand is highest. As soon as you have a likely date, get in touch, and we'll hold it where we can. CLIENT TO CONFIRM: typical lead times.

Because no two moves are the same. Cost depends on volume, access at both ends, distance and any specialist handling. A fixed online price would misprice most moves. We survey first, then quote precisely, with no hidden fees.

What we quote is what you pay, unless the move itself changes — for example, if the volume turns out larger than surveyed or access changes. We'll always tell you before any change to the price.

Yes. We can pack the whole home, usually the day before the move, or pack the fragile items only and leave the rest to you. We can also unpack at the new address and take the packing away.

Double-wall boxes, wardrobe cartons, mattress and sofa covers, bubble wrap and acid-free tissue for delicate items — matched to what they're protecting. For antiques and art we use acid-free and museum-grade materials.

We'll explain exactly what cover your move includes. There's an important difference between liability cover, which caps what we pay per item, and full transit insurance, which protects your belongings for their actual declared value. CLIENT TO CONFIRM: the cover MÜVR carries.

High-value items — art, antiques, jewellery, premium electronics — should be declared so they're properly covered rather than limited to a standard per-item cap. We'll help you list them when we survey.

Yes. We offer secure, inventoried storage in sealed containers, for a few weeks between moves or for the longer term. CLIENT TO CONFIRM: own warehouse vs partner facility.

Storage cover is separate from transit cover. We'll explain what's included and what you may want to add for valuable items. CLIENT TO CONFIRM: storage insurance basis.

Your move manager confirms the timings in advance and keeps you updated through the day. Most local moves are completed in a single day.

Yes. We cover floors, banisters, doorways and lift interiors before anything is lifted, at both ends.

Yes. Furniture we dismantled is rebuilt at the new address, beds included, with every part photographed and labelled so it goes back together exactly as it came apart.

Leave it to us. Where a move needs a parking suspension or a permit, we arrange it as part of the plan, having checked access at both ends during the survey. CLIENT TO CONFIRM: whether suspension costs are included or passed on.

Narrow streets, restricted lanes and upper-floor flats are common in London, and we plan for them — the right vehicle, the right approach and the right equipment, agreed before the day.

Most removals are booked at a distance or after a home survey, which generally gives you a 14-day cancellation right under the Consumer Contracts Regulations 2013. If you want the move to go ahead inside that 14-day window, we'll ask you to confirm that in writing, and explain that you may have to pay for work already done if you then cancel. Full details are in our Terms & Conditions. CLIENT TO CONFIRM / SOLICITOR: cancellation, rescheduling and early-start wording.