How we collect, use and protect your personal data — and the rights you have over it.
MÜVR is the controller of the personal data described in this policy. You can contact us about your data at hello@muvr.co.uk or 0208 099 5419.
CLIENT TO CONFIRM: registered company name, company number, registered office address, and a named data-protection contact.
This policy explains what personal data we collect when you use muvr.co.uk or enquire about a move, why we collect it, how long we keep it, who we share it with, and the rights you have over it.
| What we collect | Why (purpose) | Lawful basis |
|---|---|---|
| Name, email, phone | To respond to your enquiry and arrange a survey | Steps before a contract / legitimate interests |
| Move details (addresses, date, property size, items) | To survey, quote and carry out your move | Performance of a contract |
| Payment details | To take payment for a booked move | Performance of a contract |
| Website usage data (see Cookie Policy) | To run and improve the site | Consent / legitimate interests |
CLIENT TO CONFIRM: exact data collected via the quote and contact forms, and whether marketing emails will be sent — if so, the consent mechanism.
We keep personal data only as long as we need it for the purpose it was collected, and to meet our legal and accounting obligations.
CLIENT TO CONFIRM: retention periods — e.g. enquiry data, completed-move records, accounting records (typically 6 years).
We share personal data only where needed to provide your move, for example with:
CLIENT TO CONFIRM: payment processor, storage partner, international/freight partners, IT/email providers, any subcontracted crews.
We do not sell your personal data.
CLIENT TO CONFIRM: whether any provider stores data outside the UK/EEA, and the safeguards in place. Particularly relevant if international moves use overseas partners.
Under UK data protection law you have the right to access your data, to have it corrected or deleted, to restrict or object to processing, and to data portability. To exercise any of these, contact us at hello@muvr.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
This site uses cookies. See our Cookie Policy for what we use and how to manage your choices.
We may update this policy; the date at the top shows when it last changed.
CLIENT TO CONFIRM: ICO registration reference, once registered — a genuine trust point worth stating.